1. Multi-accounting and Misuse:
1.1. Rivalo reserves the right to limit or block access to players who are found to be
making or have made use of multiple accounts in order to prevent illicit gains.
1.2. It is stipulated that each customer must have only one account at Rivalo. The
detection of multi-account may result in the suspension and closure of all accounts, as
well as the suspension and voiding of winnings earned by the user's account.
1.3. The company reserves the right to recover unpaid debts using legal methods, such as
collecting the amount owed from the user's account and, if necessary, informing debt
2. Technical Failures and Contract Modifications:
2.1. Rivalo will void any winnings won due to technical failures or malfunctions of the
technical gaming system.
2.2. Rivalo will not compensate the user in any way for any faults or errors in the casino
games available on the site.
2.3. Rivalo reserves the right to amend the contract and to notify participants of new
terms. The user's approval is required to continue using the services after any
2.4. Rivalo reserves the right to correct incorrect information on the website.
2.5. Rivalo is not liable for loss of winnings caused by interruption of the games.
3. Cautionary Suspension and Promotional Offers:
3.1. Rivalo reserves the right to suspend and/or close the account of any user found to be
cheating, attempting fraud, using software designed for artificial intelligence
participation or multi-accounting on Rivalo's platforms. This includes, but is not
limited to, game manipulation and the use of programs to create opponent profiles or
the repeated use of the same promotion with different accounts.
3.2. Rivalo reserves the right to restrict access to the account indefinitely during account
3.3. Rivalo may offer and modify promotional offers and reserves the right to cancel them
in the event of misuse or failure on the part of Rivalo or third parties.
4. Denial of Winnings and Fraudulent Use:
4.1. Rivalo reserves the right to void, deny, withhold or withdraw prizes and winnings for
abusive actions that breach any of the terms and conditions.
5. Rivalo defines an abusive, malicious and/or improper act as:
5.1. Manipulation of prizes and Promotions: Attempting to take advantage of promotional
offers in a dishonest manner, such as opening multiple accounts to claim the same
prize multiple times.
5.2. Use of Illegal Software or Programs: Using software or tools designed to manipulate
game results or to gain an unfair advantage over other players.
5.3. Collusion: Collaborating with other players to obtain improper benefits, such as
sharing inside information or coordinating strategies in table games.
5.4. Identity Fraud or Account Sharing: Providing false information or using false identities
to create casino accounts.
5.5. Use of Prohibited Strategies: Applying tactics deemed illegal or inappropriate, such as
card counting in card games or the use of artificial intelligence programs.
5.6. Abuse of System Errors: Exploiting technical errors or bugs in the casino system to
obtain unfair winnings.
5.7. Violation of Terms and Conditions: Intentionally ignoring the rules set out by the
casino in its terms and conditions.
5.8. If any violations are detected in the Rivalo casino, all winnings generated in the user's
account will be confiscated.
6. Player Liability:
6.1. You are responsible for having an adequate internet connection to access the Website
and participate in games.
6.2. If we mistakenly credit winnings to Your Account that do not belong to You for any
reason, these winnings will be deducted from Your Account. If you have withdrawn
these winnings before we become aware of the error, you must inform us
immediately and you will have to return them to us. If you fail to inform us, Rivalo
reserves the right to take whatever legal action is available to recover that debt.
7.1. Modifying game features, the use of calculations, software with artificial intelligence,
and other fraudulent practices are prohibited.
7.2. The player must refrain from manipulating the website, using bots, restricting access,
engaging in cooperation or collusion, among other actions.
7.3. Accessing or collecting personally identifiable information of other users and any kind
of disclosure of this information is prohibited. This may lead to illegal actions.
8. Limited Liability:
8.1. Rivalo does not guarantee uninterrupted availability or flawless operation of services
8.2. Rivalo assumes no liability for errors, interruptions, technical failures, damages due to
misuse or loss of earnings.
9. Prizes and Cancellation of Accounts:
9.1. Prizes are non-negotiable and non-exchangeable, subject to availability.
9.2. Rivalo reserves the right to cancel services and withhold winnings for legitimate
reasons, such as illegal activities or tax disadvantages.
10. Currency of Prizes and Conversions:
10.1. The postings and transactions of user accounts are calculated by Rivalo in the
currency of Euros (EUR), all discrepancies that may occur due to different exchange
rates, the currency of Euros (EUR) will be used to verify and credit winnings,
regardless of the currency available in the user's account.
10.2. It is acknowledged that jackpots and other promotional amounts may be displayed
on the site in one currency, but will be paid out in the currency available in the user's
11. Live casino chat:
11.1. The user is required not to share personal information as well as data of potential
risk to themselves in the live chat services of the casino and live casino games.
11.2. The user may use the live chat service in the casino and live casino games always in a
playful, respectful and formal manner both with the dealers and in the "Crash"
11.3. In the event that a pattern of behaviour is detected that does not comply with the
rules of courtesy and good faith, the user's rights to use the live chat in both casino
games and live casino games may be withdrawn.
11.4. In case of aggravated abuse, Rivalo reserves the right to block the user's access to
the entire casino product.
12. Use of Rivalo by location:
12.1. When attempting to open an account or access the Website from any other
jurisdiction, it is your responsibility to verify whether gambling is legal in that specific
12.2. You are responsible for ensuring compliance with all applicable online gambling laws
in the country in which you are located and/or resident.
12.3. Rivalo may limit access to certain casino games if the gaming provider does not
operate in that specific market.
13. Intellectual Property:
13.1. Rivalo does not own any of the casino games. All content offered on the site belongs
to third parties. All information related to the casino games, as well as the design,
names and information belongs to the intellectual property of the respective game
14. Termination of the Agreement:
14.1. Rivalo reserves the right to terminate the agreement and cancel access to the site
and services without notice, without financial compensation to the user, in the
14.1.1. Rivalo's decision to stop providing the services to the user.
14.1.2. Failure of the user to comply with any term of the agreement.
14.1.3. Inappropriate use of the services or the site by the user, which is considered
contrary to the spirit of the agreement.
14.1.4. Other reasonable grounds deemed by Rivalo.
15. In the event of any inconsistency or inconsistency in the cohesion of these terms and conditions,
those written in Spanish shall be deemed to be correct by default.
16. The following paragraphs govern the offer of the Casino product provided by Rivalo:
16.1. As soon as a customer uses the Casino product, he agrees to the Casino Rules as well as to the General Terms and Conditions of Rivalo.
16.2 Additional terms and conditions may apply to promotions and special offers. The customer is committed to read these carefully before accepting any promotional offers. Customers can request the exclusion from all promotional offers offered in the Casino by contacting the Rivalo customer service.
16.3. The customer acknowledges that playing Casino games should serve as entertainment and counts as gambling. Consequently, the risk of losing money is implicit. It is assumed that the involvement in the Casino is entirely voluntary.
16.4. Rivalo is entitled to limit or block the access of certain players at its own discretion.
16.5. The Rivalo Casino uses and offers the Casino software provided by Betsoft, Microgaming and MGA via EveryMatrix. The offer is subject to change. Rivalo is not responsible for possible problems during the course of the game. The software may only be used for personal leisure time activities in correspondence with all applicable laws, rules and regulations.
a) The jackpots offered in the Rivalo Casino and the corresponding amounts are updated at regular intervals, however, this does not happen in real-time. For this reason, it is possible that the displayed jackpot amount is not 100% corresponded to the actual value. As soon as the jackpot is won, the exact amount is calculated according to the number of rounds played until the jackpot was hit.
b) The platform, its software and all content found on it are provided on an “as is” and “as available” basis. Rivalo does not give any warranties, whether express or implied, as to the suitability or usability of the Casino product. Rivalo will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of the mini casino, its software or content.