1. For online betting accounts
a) Every request for withdrawal is checked and transferred manually. Transactions are not made automatically.
b) All deposited amounts must be used for betting/casino games. All betting/casino winnings may be requested for withdrawal. The corresponding bonus conditions must be complied with before requesting a withdrawal.
c) The customer is entitled to have the existing balance of any winnings or, if appropriate, a part thereof, paid out from its betting account provided that all deposits have been confirmed. The betting customer notifies Rivalo of his request for withdrawal via the corresponding form on the website.
d) Payment is transferred to an account held in the customer's name with the chosen payment provider. In the event of doubt, Rivalo reserves the right to only make payment against presentation of a valid passport or comparable identity document. In principle, where a withdrawal is requested, Rivalo reserves the right to withhold payment until definitive verification of the credit card by the card-issuing bank.
e) Claims regarding payment shall be made within 30 days following request.
f) The customer is entitled to apply for two (2) withdrawals every week without fees applying. For further withdrawals within 7 days, Rivalo shall deduct fees of $5 (or currency equivalent) of the transaction from the customer’s betting account.
g) Rivalo reserves the right to refuse a payment via a specific payment method and may demand transfer to a bank account without stating why.
h) Only accounts with at least one deposit made will be able to request withdrawals.
i) The majority of withdrawals are processed automatically, the timeframe for processing Withdrawals will depend on the payment method chosen. For security reasons, some withdrawals will be subjected to a manual checking by the finance team and will be processed in up to 24hrs if the account is already verified.
2. For the Rivalo customer card
a) All profits from bets booked to the customer card are automatically credited to this. Print-outs of stored bets only serve as information for the user and are not proof of any claim to payment. Payments of balances stored on the customer card are possible against the signing of a payment slip in the card-issuing brokerage agency or one authorized by it. For the purposes of monitoring or, if applicable, avoiding misuse, the provision of a suitable identity document may be requested.
b) All customer balances are exclusively administered by the issuing brokerage agency. There is no automatic entitlement to payment by Rivalo.